Updated Date: February 01, 2026
Introduction
These Terms and Conditions (“Terms“) govern your access to and use of services provided by Talkfinity Support (“we“, “us“, “our“). By using our website, submitting a form, or engaging our services, you agree to be bound by these Terms. If you do not agree, do not use our services.
Services
Scope of Services We provide outsourcing services including appointment setting, lead generation, customer support, CPL/CPA campaigns, and medical billing. Service descriptions, deliverables, timelines, and fees are set out in separate Statements of Work, proposals, or order forms (each a “Service Agreement“) executed between you and Talkfinity Support.
Service Changes We may modify service features, staffing, or delivery methods to improve performance or comply with law. Material changes that affect scope or price will be communicated in writing and require mutual agreement.
User Responsibilities
Accurate Information You agree to provide accurate, complete, and timely information required for service delivery, including contact data, access credentials, and any consents needed for outreach or data processing.
Compliance You are responsible for ensuring your use of our services complies with applicable laws and regulations, including but not limited to TCPA, HIPAA, and state privacy laws. You will not instruct us to perform unlawful activities.
Third-Party Tools If services require integration with your systems (CRM, EHR, payment gateways), you will provide necessary access and maintain any third-party accounts. We are not responsible for third-party service outages or limitations.
Fees Payment and Refunds
Fees Fees, billing cycles, and payment terms are specified in the applicable Service Agreement. Unless otherwise stated, fees are due within the timeframe set in the invoice.
Taxes You are responsible for all taxes, duties, and governmental charges associated with the services, excluding taxes based on our net income.
Late Payments Late payments may incur interest at the lesser of 1.5% per month or the maximum permitted by law. We may suspend services for overdue accounts after providing notice.
Refunds and Credits Refunds or credits, if any, are governed by the Service Agreement. Pilot programs and performance-based engagements may have specific refund or adjustment terms.
Data Protection and Privacy
Privacy Practices We process personal data in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and transfer of data as described in that policy.
HIPAA and Sensitive Health Data For clients in healthcare, we implement HIPAA‑aware processes. If services involve Protected Health Information (PHI), the parties will execute a Business Associate Agreement (BAA) before PHI is exchanged.
Security Measures We maintain administrative, technical, and physical safeguards designed to protect data. These include access controls, encryption in transit, and role‑based access. No system is perfect; we will promptly notify you of any security incidents affecting your data and cooperate in remediation.
Communications and TCPA Consent
Marketing Communications By providing contact information, you may receive communications from us. For marketing outreach, we will comply with TCPA and other applicable laws.
TCPA Consent If you or your contacts provide consent for outreach, you represent you have the authority to grant such consent. Recipients may revoke consent by replying STOP to texts or contacting us directly.
Opt-Outs We honor opt-out requests for marketing communications. Opt-out does not affect transactional or service-related messages necessary to deliver contracted services.
Intellectual Property
Our IP All intellectual property rights in our platform, processes, templates, and materials remain our exclusive property. We grant you a limited, non-exclusive license to use deliverables solely for your internal business purposes as set out in the Service Agreement.
Your IP You retain ownership of your pre-existing materials and data. You grant us a limited license to use your trademarks, logos, and materials as necessary to perform the services.
Feedback Any feedback you provide may be used by us without restriction to improve services; you grant us a perpetual, royalty-free license to use such feedback.
Warranties Disclaimers and Limitations
Limited Warranty We warrant that services will be performed with reasonable skill and care consistent with industry standards. Specific performance metrics, if any, are set in the Service Agreement.
Disclaimer Except as expressly stated, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability To the maximum extent permitted by law, our aggregate liability for claims arising out of or related to these Terms or services will not exceed the total fees paid by you to us under the applicable Service Agreement in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption.
Indemnification
You agree to indemnify, defend, and hold harmless Talkfinity Support and its officers, employees, and agents from any claims, liabilities, losses, damages, and expenses (including reasonable attorneys’ fees) arising from: (a) your breach of these Terms; (b) your violation of law; or (c) your use of the services in a manner not authorized by these Terms.
Termination and Suspension
Termination for Convenience Either party may terminate a Service Agreement for convenience as set out in that agreement, subject to any notice period and payment of outstanding fees.
Termination for Cause Either party may terminate for material breach if the breach is not cured within the specified cure period after written notice.
Effect of Termination Upon termination, you will pay all fees for services performed through the termination date. We will return or securely destroy your data as agreed, subject to any legal retention obligations.
Governing Law and Dispute Resolution
Governing Law These Terms are governed by the laws of the State specified in your Service Agreement or, if none is specified, the laws of the State of Delaware, without regard to conflict of law principles.
Dispute Resolution Parties will attempt to resolve disputes in good faith. If unresolved, disputes will be resolved by binding arbitration in the county specified in the Service Agreement under the rules of the American Arbitration Association, unless the parties agree otherwise. Either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information.
Changes to Terms
We may update these Terms from time to time. Material changes will be communicated by email or posted on our website with an updated effective date. Continued use of services after notice constitutes acceptance of the updated Terms.
Miscellaneous
Assignment You may not assign your rights or obligations without our prior written consent. We may assign these Terms in connection with a merger, sale, or corporate reorganization.
Severability If any provision is held invalid, the remaining provisions remain in effect.
Entire Agreement These Terms, together with the Service Agreement and Privacy Policy, constitute the entire agreement between the parties regarding the subject matter.
Contact Information
For questions about these Terms or to provide notices, contact us at: Email: info@talkfinitysupport.com
Acknowledgment By engaging our services or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.