Effective Date: February 01, 2026
Introduction
Talkfinity Support (“we“, “us“, “our“) is committed to protecting the privacy and security of the individuals and organizations we serve. This Privacy Policy explains what personal information we collect, how we use and share it, the legal bases for processing, your rights, and how we protect data. This policy applies to information collected through our website, services, communications, and any Service Agreement between you and Talkfinity Support.
Information We Collect
Categories of Information
- Contact Information: name, email address, phone number, mailing address, job title.
- Account and Transaction Data: billing details, invoices, payment history, service agreements.
- Communications Data: messages, call recordings, chat transcripts, support tickets, and notes.
- Operational Data: IP address, device identifiers, browser type, usage logs, and analytics.
- Health and Sensitive Data: Protected Health Information (PHI) only when required for medical billing or healthcare services. PHI is handled under a Business Associate Agreement where applicable.
- Marketing Preferences: opt‑in/opt‑out choices and consent records for communications.
How We Collect Information
- Directly from you when you submit forms, sign a Service Agreement, contact support, or provide information during onboarding.
- Automatically through cookies, web beacons, and analytics when you visit our website.
- From third parties such as CRM integrations, payment processors, or public business directories when necessary to deliver services.
How We Use Information
Primary Purposes
- Service Delivery: to perform contracted services including appointment setting, lead generation, customer support, CPL/CPA campaigns, and medical billing.
- Communications: to respond to inquiries, send confirmations, service notifications, and billing notices.
- Marketing: with consent, to send promotional materials, newsletters, and offers.
- Compliance and Legal: to comply with legal obligations, respond to lawful requests, and protect rights and property.
- Improvement and Analytics: to analyze service performance, improve user experience, and develop new offerings.
Legal Bases for Processing (U.S. Context)
- Contractual Necessity: processing required to perform a Service Agreement.
- Consent: where you have provided explicit consent for marketing or other optional processing.
- Legitimate Interests: for fraud prevention, network and information security, and service improvement, balanced against your privacy rights.
- Legal Obligation: to comply with applicable laws and regulatory requirements.
Data Sharing and Disclosure
Who We Share With
- Service Providers: vendors and subcontractors who perform services on our behalf (CRM providers, payment processors, cloud hosting, analytics).
- Business Partners: partners involved in joint campaigns or integrations, subject to contractual data protection obligations.
- Legal and Regulatory Authorities: when required by law, court order, or to respond to lawful requests.
- Acquirers: in the event of a merger, sale, or reorganization, subject to confidentiality and notice requirements.
How We Protect Shared Data
- We require third parties to maintain appropriate security measures and limit use to the purposes for which data was shared. We enter into written agreements that require confidentiality and restrict onward transfers.
Security and Data Retention
Security Measures
- Administrative Controls: role‑based access, background checks, and privacy training for staff.
- Technical Controls: encryption in transit, secure access controls, logging, and monitoring.
- Physical Controls: secure facilities and restricted access to systems storing sensitive data.
Data Retention
- We retain personal data only as long as necessary to fulfill the purposes described in this policy, to meet contractual obligations, and to comply with legal retention requirements. Retention periods vary by data type and service; specific retention terms are set out in Service Agreements or available on request.
HIPAA and Health Data
- When we process PHI on behalf of a covered entity or business associate, we will enter into a Business Associate Agreement (BAA) that defines permitted uses, safeguards, breach notification, and return or destruction of PHI.
- PHI is handled under stricter access controls, encryption, and audit logging consistent with HIPAA requirements.
Cookies and Tracking Technologies
- We use cookies and similar technologies to operate our website, analyze usage, and deliver relevant content. You can manage cookie preferences through your browser settings or our cookie banner where provided. Cookies do not override any privacy choices you make with us.
Your Rights and Choices
- Access: request a copy of personal data we hold about you.
- Correction: request correction of inaccurate or incomplete data.
- Deletion: request deletion of personal data where retention is not required by law or contract.
- Restriction and Portability: request restrictions on processing or a portable copy of your data where applicable.
- Opt‑Out: opt out of marketing communications at any time by following unsubscribe instructions or contacting us.
- Revocation of Consent: withdraw consent for processing where consent is the legal basis; withdrawal will not affect processing already completed.
To exercise rights, contact info@talkfinitysupport.com. We may require verification of identity and will respond within applicable legal timeframes.
TCPA and Communications Consent
- For marketing calls and texts to U.S. phone numbers, we will obtain and record consent consistent with the Telephone Consumer Protection Act (TCPA). Recipients may revoke consent by replying STOP to text messages or contacting us directly. Opt‑out requests are honored promptly for marketing communications; transactional messages necessary to deliver services may still be sent.
International Transfers
- Personal data may be processed or stored in the United States or other countries where our service providers operate. When transferring data across borders, we implement appropriate safeguards such as contractual protections and security measures to ensure an adequate level of protection.
Children’s Privacy
- Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected data from a child without parental consent, we will take steps to delete it.
Changes to This Policy
- We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be posted on our website with an updated effective date and, where appropriate, notified to clients by email.
Contact Information
For questions, requests, or privacy concerns, contact: Email: info@talkfinitysupport.com
Acknowledgment
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.